Class: Reception Position: Receptionist
Department: Clinical Employee Status: Non-Exempt
Supervisor: Operations Support Specialist Date: Revised 7/9/2014
Salary Range: $18.47 – 23.44
Description: Under direction of the Operations Support Specialist, the receptionist is responsible for reception area operations and provision of support services to administrative and clinical/case management staff. Primary responsibilities include answering main phone line, transferring calls, relaying messages, greeting clients and the public, collecting payments, scheduling appointments, and patient appointment reminder calls.
Telephone answering: Answers incoming calls and transfers to proper extensions, responds to inquiries or directs calls to appropriate staff.
Greets clients/public & Scheduling appointments: Schedule client appointments for clinic and psychiatric appointments as well as making client appointment reminder calls.
Reception Operations: Daily routine duties such as mail delivery, client reception area tidiness, locking and unlocking main entrance, etc.
Other duties as assigned: Data entry and special projects as directed.
- Verbal and written communication skills
- Professional personal presentation
- Customer service orientation
- Information management
- Organizing and planning
- Attention to detail
- Stress tolerance
- Answer telephone and transfer incoming calls to proper extensions
- Respond to inquiries
- Direct incoming calls to appropriate staff.
- Screen crisis calls; route to On-Call clinician when appropriate.
- Greet clients or the public arriving for appointments and/or making inquiries.
- Inform clinicians, psychiatric provider and administrators of client/visitor arrivals.
- Schedule appointments for psychiatric provider, and clinicians.
- Make schedule changes as directed by clinicians and/or nurse/psychiatric provider.
- Receive payments and complete a receipt.
- Collect client update forms.
- Receive, date stamp and sort incoming mail; place in interoffice envelope for distribution
- Arrange postage and collection of all outgoing mail by postal service.
- Send department-wide emails when someone calls in ill; late, etc.
- Faxing and copying when necessary.
- Perform daily reminder calls for psychiatric provider and therapy appointments.
- Ensure daily, that Reception and Lobby area is tidy and clean
- General data entry as necessary.
- Other duties as assigned.
- Requires high school diploma or equivalent.
- Ability to pass a criminal background check in accordance with current state regulations.
- Excellent communications skills.
- Ability to work with diverse population having special needs.
- Ability to work within a “high stress” environment.
- Ability to perform multiple tasks with frequent interruptions.
- Knowledge of Microsoft Office Suite programs and keyboarding skills.
- Receptionist and/or administrative support experience, with attention to detail.
- Ability to maintain confidentiality.
- Ability to work independently, and as member of a team.
- Commitment to punctuality and good attendance.
- Ability to provide and maintain professional relationships with clients and their families, which allowing for mutual respect, consistency and empathy in all interactions, and appropriate ethical and relational boundaries.
- Must have valid Alaska driver’s license and be able to clear the JAMHI auto insurance screening through the independent insurance carrier and/or if driving own vehicle the minimum state liability coverage is required.
Policies and Procedures:
- Demonstrates reliable work attendance.
- Consistently arrives, ready to work, at appointed time.
- Consistently complies with break and meal schedules.
- Consistently notifies Supervisor of illness within the appropriate time frames.
- Accepts a fair share of unscheduled work when warranted by increased workload.
- Protects client privacy when providing care.
- Protects information of a confidential nature (including Protected Health Information & administrative).
- Assures appropriate physical and psychosocial support of client/family in crisis.
- Considers client’s values, lifestyle, and/or spiritual needs.
- Intervenes as clients advocate when appropriate.
- Demonstrates knowledge of Client’s Rights/Responsibilities.
- Adheres to JAMHI’s Code of Ethics and Conflict of Interest.
- Adherence to JAMHI Policies and Procedures and operational guidelines and local, state, and federal rules and regulations.
- Guest/Employee Relations/Appearance
- Interacts courteously with client/family/visitors, including explaining role.
- Participates in identification of problems at JAMHI and contributes to group problem solving.
- Utilizes appropriate channels of communication for conflict resolution.
- Promotes harmonious relationships and favorable attitudes among work team.
- Gives and accepts feedback in a constructive manner.
- Wears appropriate, clean attire and maintains good personal hygiene.
- Attire does not interfere with the safe delivery of care.
- Knows location and use of emergency equipment (fire alarms, extinguishers, etc.)
- Knows correct procedure to report a fire or emergency.
- Demonstrates knowledge of Disaster Plan.
- Maintains on file a current emergency phone contact for use in disasters.
- Participates in emergency drills.
- Identifies and reports any unsafe conditions in a timely manner.
- Contributes to JAMHI’s tidiness and readiness for emergency response.
- Continuing Education
- Responds positively when learning needs are identified.
- Attends mandatory in-service programs.
Please complete an JAMHI application:
At the bottom of the job page you can use one of three options to submit your resume and application (both resume and application are required):
1) Email address at firstname.lastname@example.org or
2) submit your resume and application via email or
3) fax to 907-463-6858.
Additional Required Information: If you are selected, please provide the following at the time of the interview:
1. The names and current contact information of three (3) professional references
2. A copy of your high school transcripts.