Job Listings
Title:Receptionist
Location:Juneau, Alaska
UNITED STATES
Description:

 Class:                Reception              Position: Receptionist        

 

Department:    Clinical            Employee Status: Non-Exempt

 

Supervisor:     Operations Support Specialist                  Date: Revised 7/9/2014

 

Salary Range:  $18.47 – 23.44

 

Description:   Under direction of the Operations Support Specialist, the receptionist is responsible for reception area operations and provision of support services to administrative and clinical/case management staff.  Primary responsibilities include answering main phone line, transferring calls, relaying messages, greeting clients and the public, collecting payments, scheduling appointments, and patient appointment reminder calls.

 

50%

Telephone answering: Answers incoming calls and transfers to proper extensions, responds to inquiries or directs calls to appropriate staff.

30%

Greets clients/public & Scheduling appointments:  Schedule client appointments for clinic and psychiatric appointments as well as making client appointment reminder calls.

15%

Reception Operations: Daily routine duties such as mail delivery, client reception area tidiness, locking and unlocking main entrance, etc.

5%

Other duties as assigned: Data entry and special projects as directed.

 

Competencies:

 

  1. Verbal and written communication skills
  1. Professional personal presentation
  1. Customer service orientation
  1. Information management
  1. Organizing and planning
  2. Attention to detail
  1. Initiative
  1. Reliability
  2. Stress tolerance

 

Duties:

 

  1. Answer telephone and transfer incoming calls to proper extensions
    1. Respond to inquiries
    1. Direct incoming calls to appropriate staff.
    2. Screen crisis calls; route to On-Call clinician when appropriate.
  1. Greet clients or the public arriving for appointments and/or making inquiries.
  2. Inform clinicians, psychiatric provider and administrators of client/visitor arrivals.
  3. Schedule appointments for psychiatric provider, and clinicians.
  4. Make schedule changes as directed by clinicians and/or nurse/psychiatric provider.
  1. Receive payments and complete a receipt. 
  1. Collect client update forms.
  2. Receive, date stamp and sort incoming mail; place in interoffice envelope for distribution
  3. Arrange postage and collection of all outgoing mail by postal service.
  4. Send department-wide emails when someone calls in ill; late, etc.
  1. Faxing and copying when necessary.
  2. Perform daily reminder calls for psychiatric provider and therapy appointments.
  3. Ensure daily, that Reception and Lobby area is tidy and clean
  1. General data entry as necessary.
  1. Other duties as assigned.

 

Position Qualifications:

 

  1. Requires high school diploma or equivalent.
  2. Ability to pass a criminal background check in accordance with current state regulations.
  3. Excellent communications skills.
  4. Ability to work with diverse population having special needs.
  1. Ability to work within a “high stress” environment.
  2. Ability to perform multiple tasks with frequent interruptions.
  3. Knowledge of Microsoft Office Suite programs and keyboarding skills.
  1. Receptionist and/or administrative support experience, with attention to detail.
  1. Ability to maintain confidentiality.
  1. Ability to work independently, and as member of a team.
  2. Commitment to punctuality and good attendance.
  3. Ability to provide and maintain professional relationships with clients and their families, which allowing for mutual respect, consistency and empathy in all interactions, and appropriate ethical and relational  boundaries.
  4. Must have valid Alaska driver’s license and be able to clear the JAMHI auto insurance screening through the independent insurance carrier and/or if driving own vehicle the minimum state liability coverage is required.

 

Policies and Procedures:

 

  1. Attendance/Punctuality
    1. Demonstrates reliable work attendance.
    1. Consistently arrives, ready to work, at appointed time.
    1. Consistently complies with break and meal schedules.
    1. Consistently notifies Supervisor of illness within the appropriate time frames.
    1. Accepts a fair share of unscheduled work when warranted by increased workload.

 

  1. Confidentiality/Ethics
    1. Protects client privacy when providing care.
    1. Protects information of a confidential nature (including Protected Health Information & administrative).
    1. Assures appropriate physical and psychosocial support of client/family in crisis.
    1. Considers client’s values, lifestyle, and/or spiritual needs.
    1. Intervenes as clients advocate when appropriate.
    2. Demonstrates knowledge of Client’s Rights/Responsibilities.
    3. Adheres to JAMHI’s Code of Ethics and Conflict of Interest.
    4. Adherence to JAMHI Policies and Procedures and operational guidelines and local, state, and federal rules and regulations.  

 

  1. Guest/Employee Relations/Appearance
    1. Interacts courteously with client/family/visitors, including explaining role.
    2. Participates in identification of problems at JAMHI and contributes to group problem solving.
    3. Utilizes appropriate channels of communication for conflict resolution.
    4. Promotes harmonious relationships and favorable attitudes among work team.
    5. Gives and accepts feedback in a constructive manner.
    1. Wears appropriate, clean attire and maintains good personal hygiene.
    1. Attire does not interfere with the safe delivery of care.

 

  1. Safety
    1. Knows location and use of emergency equipment (fire alarms, extinguishers, etc.)
    2. Knows correct procedure to report a fire or emergency.
    3. Demonstrates knowledge of Disaster Plan.
    4. Maintains on file a current emergency phone contact for use in disasters.
    1. Participates in emergency drills.
    1. Identifies and reports any unsafe conditions in a timely manner.
    2. Contributes to JAMHI’s tidiness and readiness for emergency response.

 

  1. Continuing Education
    1. Responds positively when learning needs are identified.
    2. Attends mandatory in-service programs.

 

Please complete an JAMHI application:

 At the bottom of the job page you can use one of three options to submit your resume and application (both resume and application are required):

1) Email address at info@jamhi.org or

2) submit your resume and application via email or

3) fax to 907-463-6858.

http://www.jamhi.org/images/clientid_218/Employment_Application.pdf

 

Additional Required Information: If you are selected, please provide the following at the time of the interview:

1. The names and current contact information of three (3) professional  references

2. A copy of your high school transcripts.

 

Salary:DOE
Hours:7:30 am to 4:30 pm, M-F
Benefits:Medical, Dental, Retirement
Contact:
Fax:907-463-6858
Email:info@jamhi.org
Web Address:www.jamhi.org
 SUBMIT YOUR RESUME VIA EMAIL



CONTACT JAMHI

Clinic Hours
8:00 am - 4:30 pm
Monday - Friday

 By Phone
(907) 463-3303
(855) 463-3303 - Toll Free

(907) 463-6846 - TTY

By Fax
(907) 463-6858

By Email
info@jamhi.org


By Mail
Juneau Alliance for Mental Health, Inc.
3406 Glacier Hwy.
Juneau, AK 99801


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